Watching channel 4 this evening, I encountered the NPower Price Promise which communicates their guarantee to always let consumers know the cheapest tariff available to them:
Except this ‘Npower Price Promise’ isn’t a deliberate policy to ‘stand up for customers’. It’s a requirement by the regulator that came into force on 26 August 2013:
Give all their customers personalised information on the cheapest tariff they offer for them. This information will appear on each bill and on a range of other customer communications.
This was required to be implemented by March 2014. So the self-congratulatory advertising campaign the company has launched seems in actuality to be an announcement that they’re belatedly complying with legislation.
I’d love to know more about how these adverts came to be made and how much was spent on them. Should we expect more of this in the future? Large companies presenting regulatory requirements as beneficent corporate policy is certainly in keeping with the spirit of the age.