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the intensification of demands upon managers 

I read this description of Schmidt in How Google Works and it immediately prompted the question of how this behaviour percolates down the food chain. How does a Google exec who fails this test then act in relation to their own subordinates? Loc 2524:

John Seely Brown, the former director of Xerox’s Palo Alto Research Center, once said, “The essence of being human involves asking questions, not answering them.” 141 Eric likes to put this concept to the test when he walks the halls of Google or of the other companies with which he’s involved. When he runs into an exec he hasn’t seen in a while, the pleasantries don’t last long. After a cordial hello he’ll get to the point: “What’s going on in your job? What issues do you have? Tell me about that deliverable you owe me.” This has a couple of results: It helps Eric keep on top of the details of his business, and it helps him know which of his executives are on top of the details of their business. If someone is in charge of a business and can’t rattle off the key issues she faces in a matter of ten seconds, then she’s not up to the job. A hands-off approach to leadership doesn’t cut it anymore. You need to know the details.

Categories: The Intensification of Work

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