Social media for academics and the dangers of a “content delivery” mindset

In her superb The Monsters of Educational Technology, Audrey Watters makes a convincing case that innovation in educational technology has been dominated by the trope of ‘content delivery’. New technologies are seen to improve content delivery in a variety of ways: scale, speed, cost etc. But this is a limited and limiting conception of education, access and innovation.

Is there a risk that social media use by academics comes to be framed in these terms? What I’ve written about as the fallacy of amelioration is relevant here. The assumption that there are vast stores of untapped knowledge which could be used to straightforwardly fix social problems, if only people would listen to us. 

If I’m right about this conceit then there’s an obvious compatibility between it and the ‘content delivery’ trope. We can see the marginalisation of academic knowledge production as a failure of content delivery, susceptible to rectification through shiny new delivery mechanisms which we must all now embrace as a matter of urgency. In doing so, we would fundamentally mystify the implications of social media for the academy.

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