A fascinating snippet from The Boy Kings, by Katherine Losse, describing the approach of a new operations director joining Facebook in 2007. From pg 144:
The next week, Chamath asked me and my management colleagues in customer support to do an evaluation exercise in which we ranked everyone on the Customer Support Team from highest to lowest. Sitting up late that night in the office, I assigned a score to each person on the team. Some were easy to score: They were either spectacularly hard workers or rather lazy, preferring to play company- sponsored Beirut games to the alternately hard and tedious work of solving user problems, but for most it was a queasy and difficult process of comparing apples to oranges, which, in this case, might be one person’s quickness at answering emails versus another’s thoroughness and accuracy.
When the results were in, Chamath came back to deliver a speech. “Look around you,” he told us. “In a few weeks, some of the people in this room won’t be here. They will be moved to other departments, because they’ve worked hard and have made themselves valuable to the company. Other people in this room won’t be here, because they haven’t worked hard enough. I’m telling you this because you need to understand that this is how it works: You are always being ranked, and it’s your job to perform. How you do here is up to you, but no one’s going to let you get away with not pulling your weight.”