Thanks @OvoEnergy, what a lovely surprise: I’ve used a years worth of gas in 3 months & you want your money

I was surprised to find that Ovo have had me in ‘billing suspension’ for months without telling me. So even though I was diligently giving them monthly meter readings, these weren’t being processed and my direct debit payment (£92 per month) was beginning to build up into a surplus. When querying this, I discover that they had seemingly forgotten about me and in actual fact believe I owe them lots of money: what’s the point in giving monthly meter readings myself if they just ignore them?

They’re now claiming that in a little under 3 months, I’ve used 12984 kWh gas at 3.31p/kWh for a charge of £429.77. The typical annual consumption figure for gas is 16,500 kWh. So in under 3 months, in the mildest winter for years, they’re claiming I’ve used close to a year’s gas. Kindly, they’re offering to check my meter but I have to pay a £140 charge if they don’t determine that it’s broken. This would all be irritating enough if it wasn’t for the ‘billing suspension’ issue and when this oversight is combined with the wildly publicised IT problems that Ovo have, I’m not really sure why I should trust any figures I receive from them.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.

About Mark