I dislike the author intensely but she is absolutely spot on in this case. As Colin Crouch argues in his post-democracy thesis, the professionalisation of political communication is one of the defining characteristics of late capitalist political culture. The internal democracies of parties are hollowed out, parliamentarians live lives far removed from the electorate while ‘the public’ is reduced to an artifact of epistemically dubious polls and focus groups.
How did all this quasi-academic analysing and objective monitoring of popular feeling manage to produce the most unloved generation of political leaders in living memory? Could it be that the question contains the answer within itself? That the very business of turning politics into a hyper-sophisticated branch of mass marketing, replete with state-of-the-art techniques for product testing and opinion sampling, has made it repugnant and alienating?