Tag: discretionary effort

There’s an interesting extract in The Upstarts, by Brad Stone, concerning discretionary effort: what could your employees do if they were properly motivated? I’m fascinated by this concept because of its open-ended character. Once one begins to think like this, it’s always possible to imagine your employees doing more. The full actualisation of discretionary effort is a vanishing point and this […]

Since first encountering the notion of discretionary effort, I’ve been fascinated by it. This is a definition I found on page one of Google: Discretionary effort is the level of effort people could give if they wanted to, but above and beyond the minimum required. Many organizations manage performance in such a way that motivates […]

HT to Marcus Gilroy-Ware for telling me about this disturbing concept. This description by Arlie Hochschild is quoted in Bauman’s Consuming Life on pg 9: Since 1997, a new term – ‘zero drag’ – has begun quietly circulating in Silicon Valley, the heartland of the computer revolution in America. Originally it meant the frictionless movement […]