Great example from my colleague Drew Whitworth’s Information Obesity pg 28, which I suspect we’re going to see replicated in the coming wave of GAI-automation:
In the 1940s, a group of researchers at the Tavistock Institute in London were asked to investigate why the introduction of technology into some coal mines had actually led to falls in productivity. What the Tavistock researchers found was that over the years, coal miners developed complex social systems to help each other work safely in incredibly difficult conditions. The new technology had been designed using Taylorist techniques, which broke down mining analytically, but none of the designers had ever worked down the mines into which the machinery was introduced. Nor were these community safety practices part of official procedure, so they were not accounted for by the designers. As a result, the technology interfered with these social networks and, in order to compensate, the miners simply slowed down.
Mark Carrigan 