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Why do generative AI systems hallucinate?

  • Inference from data of uncertain quality and/or provenance
  • Unintended consequence of the analytical method the system is using
  • Failure to provide relevant context into the initial prompt

While there’s still a degree of uncertainty about the interaction between these factors, there are steps which can be taken to mitigate hallucination:

  • Clarity in speaker prompts: what exactly are you asking for?
  • Multiple rounds of prompting with examples of what we are looking for
  • Active mitigation strategies using model parameters (presumably end users are reliant on these being built into user-facing interfaces e.g. Bing AI’s three settings)
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