On the subject of the collapse of the tech mythology, a wonderful Slate headline succinctly conveys the significance of what is taking place: Facebook is a normal sleazy company now. As Siva Vaidhyanathan puts it, “Facebook is now just another normal sleazy American company run by normal sleazy executives, engaged in normal sleazy lobbying and corporate propaganda”. He lists the controversies which have surrounded Facebook in the last few years and the founder’s response to them:
Over the past three years, Facebook has been outed for abusing the trust of its users, sharing personal data with third parties like Cambridge Analytica, unwittingly hosting Russian-backed propaganda intended to undermine American democracy, amplifying calls for religious and ethnic violence in places like Sri Lanka and Myanmar, and promoting violent authoritarian and nationalist leaders like Rodrigo Duterte in the Philippines and Narendra Modi in India. As these stories piled up and public trust eroded, the Times reports, Zuckerberg consistently exempted himself from crucial discussions with the Facebook security team and acted generally baffled that anyone would question his baby. After all, didn’t he just want, in his words, to “bring the world closer together?”
In contrast Sandberg initiated a lobbying operation with a particularly unseemly propaganda exercise attached to it, obviously at odds with the lofty rhetoric accompanying Facebook’s public pronouncements in the face of mounting scandal. Vaidhyanathan’s case is that the transition to sleaze is a recent phenomenon, reflecting the growing panic of a company which had formerly “made too much money to care about money and had too strong a reputation to care about its reputation”. Nonetheless, the mounting controversies are created by the platform working in the way it was designed to. As Vaidhyanathan says, “The problem with Facebook is Facebook.”
However my suggestion is that we have to recognise the collapse of the tech mythology as a distinct factor, beyond the current crisis in Facebook. There is an increasing politicisation of Big Tech, as firms which positioned themselves as outside the normal rules of capitalism are increasingly recognised as what is driving a shift in capitalism itself. Their epochal rhetoric of disruptive innovation, bringing the world together through the power of their platforms, decreasingly obscures the material interests they embody. Without this broader collapse of the tech mythology, it would be easier for Facebook to make it through their present storm.