One of the arguments which pervades Uberworked and Underpaid, by Trebor Scholz, concerns the materiality of digital labour. As someone whose back and neck start to ache if I spend too much time at a computer, I’ve always found the tendency to assume there is something mysteriously immaterial about using computers to be rather absurd. But there’s more to Scholz’s argument then this generic tendency to fail to recognise the embodied character of digital engagement. From Loc 4103
It’s worth remembering that whether a worker toils in an Amazon warehouse or works for crowdSPRING, her body will get tired and hungry. She’ll have to take care of car payments, medical bills for her children, and student debts, not to mention saving for retirement. Digital work makes the body of the worker invisible but no less real or expendable.
It strikes me that what we are talking about here is the epistemic fallacy: taking what we know to exhaust what is. The mediation involved in digital labour impedes or entirely prevents knowledge of the material circumstances of the worker. The disaggregation and workflows facilitated by data infrastructures similarly obscure knowledge of the many workers whose efforts combine, in enormously complex way, to produce discernible outcomes. The political economy and social-technical infrastructure of digital labour is certainly complex, but it’s nonetheless useful to recognise the underlying epistemological issue at work here.