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soft flexibility vs hard flexibility  

From The New Ruthless Economy, by Simon Head, loc 704:

Soft flexibility ibility involves changes to the appearance and styling of a product, such as occurred on the auto assembly line at Nissan, with its variety of dashboards, boards, seats, radios, and carpets. This flexibility can easily be accommodated modated by a work regime that remains wholly Taylorist in design. Hard flexibility refers to something much more ambitious, the ability to vary not merely the outward appearance but the basic engineering structure of a product, so that a single machine shop or assembly line can turn out, within a single day, more than one model of an automobile, bile, computer, or video recorder.

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