Growing a culture of continuous improvement predicated on the importance of customers? It sounds like a form of market Maoism, beyond anything we’ve seen yet. 
Categories: Archive Digital Universities Thinking
The Lean Revolution in Higher Education
How is it like Maoism please? Am unclear.
http://museumofnonvisibleart.com/interviews/john-hutnyk/
Perm revolution? A bit of a throwaway remark tbh